To Our Valued Customer,
In order to provide you with the best service possible, we are committed to doing everything we can to assure that you are happy with your purchase from Designer’s Patio. All warranties are offered and governed by the manufacturer of your furniture. As an expression of our commitment to customer service, we have a team of employees designated to represent your needs with the manufacturer. We find that, in most cases, our purchasing relationship with the manufacturer allows us easier access to the customer service department than our customers would experience on their own.
To begin the warranty process: photograph the problem you are having with your furniture, most Manufacturers request at least one picture of the problem and at least one picture of the entire piece of furniture. These photos along with details of the problem, invoice number and date of purchase should be emailed to our Warranty Department at firstname.lastname@example.org or can be mailed to our Warranty Department at 3250 Story Road W #108, Irving, Texas 75038, or a service call can be scheduled for us to come out and take the pictures and pick up the information requested above; to schedule a time and get current rate charges, please call our Warranty Department at 972.594.4800 x307.
In most cases the manufacturer will not pay for delivery and or service calls, these are responsibilities of the customer.
Each manufacturer’s claim process has different requirements. We generally get a response from the manufacturer within two weeks depending on the time of year and nature of the problem. At this time Warranty Department personnel will contact you and let you know the process the manufacturer is recommending. We will follow your claim through the entire warranty process and keep you informed of all processes.
We will attempt to make the warranty claim process as smooth and timely as possible. Please understand that we are a facilitator in the process, and thereby have limited control over the outcome and the length of time involved in resolving the claim. We provide this warranty service because of our commitment to your satisfaction with your purchase from Designer’s Patio.