Store Policy

Platinum Promise

Designer’s Patio is committed to providing you with the very best products and services available. Through our Platinum Promise, we guarantee value. If you find the same item elsewhere at a lower price, we will match it. Also, if you find a lower price within 30 days after purchase, we will refund the difference.

Service Promise

Designer’s Patio is here to give our customers the absolute best shopping experience possible. We back our merchandise with a price, satisfaction and quality promise.

Special Order Items

We pride ourselves on providing our customers with a great selection of in-stock merchandise to choose from. In the case that you cannot find exactly what you are looking for at one of our stores, we are happy to special order exactly what you want. Be aware that the special order process can take up to 8-12 weeks. We will do all that we can to keep you informed during the special order process. Please be advised that Special Order Items cannot be returned, and that a 50% deposit is required at the time the order is placed.

Delivery and Pick up

Designer’s Patio offers a full-service delivery department. For a small fee, we will deliver, assemble and place your furniture to your satisfaction. On the day prior to delivery, our delivery department will call you with a two-hour window for your delivery time.

In the event that you wish to pick up your furniture, our warehouse is located at 1223 Crestside Dr.
Suite #100, Coppell, Texas 75019  and our warehouse hours are 8:00 am – 4:00 pm Monday-Friday. Please let your salesperson know when you plan to pick up your furniture. Your salesperson will advise the Warehouse of your intended pick up time so that they have the opportunity to prepare your furniture, which will minimize your waiting time. Directions to our Warehouse are located on the store locations page of the website. Please be aware that for liability reasons, our Warehouse team cannot secure your furniture to your vehicle. Please bring all materials that you will need to secure your furniture to your vehicle. The Warehouse team will assist you in loading the furniture.

Inspection of Furniture

Designer’s Patio will inspect your furniture prior to loading, however we strongly encourage you to inspect your furniture as well. If you notice a problem, please advise your salesperson immediately. In many cases, we can resolve the problem with a service call.

In-Stock Returns

Returns and or exchanges must be made within 7 days of original purchase and be accompanied by original sales receipt. Returns and exchanges are subject to a 20% restocking fee. All items must be returned in NEW condition. Sales made by check or cash will have a 10 day waiting period and refunds will be sent by check from home office. Sales made by credit card must be credited to the original card used at time of purchase and can be refunded on the same day after approval is received. There are no refunds on delivery and or installation.